Refund policy

Last updated: July 24, 2026

30-day return window

You may request a return within 30 days of delivery. To qualify, the item must be unused, unworn, unwashed, free of pet hair and odor, in its original condition, and include its original packaging and components. Proof of purchase is required.

Start a return

Email info@dogsenjoy.com before sending an item. Include the order number, item, and reason for the request. Dogs Enjoy provides the applicable instructions and destination after review. Returns sent without authorization may not be accepted.

Return shipping

For preference, fit, color, or change-of-mind returns, the customer pays return shipping. Original shipping charges are not refundable. Dogs Enjoy does not charge a restocking fee. Use a tracked return service and keep the receipt.

Damaged, defective, or incorrect items

Email the order number and clear photos of the item, packaging, and shipping label. After confirmation, an eligible claim is resolved with a replacement when available or a refund. A confirmed damaged or incorrect item does not need to be returned unless Dogs Enjoy provides different written instructions and a prepaid method.

Non-returnable items

Used, worn, washed, altered, soiled, personalized, gift-card, and hygiene-compromised items are not eligible for change-of-mind returns. These exclusions do not limit rights for a confirmed damaged, defective, or incorrect item.

Exchanges

Dogs Enjoy does not process direct exchanges. Return an eligible item and place a new order for the preferred variant.

Refunds

Approved refunds are issued to the original payment method after inspection. The bank or payment provider controls when the credit appears.

Nothing in this policy limits non-waivable consumer rights.